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You are now chatting with Melissa ******.
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Melissa Delia:
Hello Tim, how are you today?
Tim odoms: Hello Melissa, I already have a loan. I just want to change the due date. The 1st is a hard date to make. To early and money hasn't come in. One day delay after payday and i'm late. I'm great. Thank you.
Melissa Delia:
Thank you for letting me know. Our client relations team can help with that. Just a moment while I connect you with them please.
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You are now chatting with Ryan *****.
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Ryan Cross:
Hello, my name is Ryan and I am a servicing advocate with Quicken Loans Client Relations. Please allow me a moment to review the previous conversation so that I can best assist you.
Tim odoms: k
Ryan Cross:
Thank you for your patience, Tim. The due date of your loan will always remain the 1st, per your mortgage note. However, we offer our clients a 15 day grace period that extends until 11:30p EST on the 16th of each month. As long as your payment is posted by then, you do not have to worry about being late!
Tim odoms: ok, thank you.
Tim odoms: That's all
Ryan Cross:
You're welcome! Thank you for chatting with me and have a great day!
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