Copy of Chat Conversation with Marriott Chat Representative.

Marriott Rep (12/14/2017, 1:53:43 PM): You have been connected to Marriott Rep. How may I help you? 

Me (12/14/2017, 1:54:01 PM): I just booked a hotel. Are you able to see it? 

Marriott Rep (12/14/2017, 1:55:12 PM): Hello, and thank you for being a loyal Marriott Rewards Silver Member. I will be happy to assist you today, Mr. *******. 

Marriott Rep (12/14/2017, 1:55:25 PM): I can see the property but not your confirmation number. 

Me (12/14/2017, 1:55:48 PM): I was hoping to change the reservation slightly, Are you able to assist? 

Marriott Rep (12/14/2017, 1:56:35 PM): Absolutely. Can you provide me with the confirmation number please. 

Me (12/14/2017, 1:56:50 PM): ******** 

Marriott Rep (12/14/2017, 1:57:04 PM): What would you like to modify on the reservation? 

Me (12/14/2017, 1:57:38 PM): Is the only difference between "M Club level, Guest room, 1 King or 2 Double, Top floor, Balcony" and "M Club level, Guest room, 1 King or 2 Double" is the location of the room? 

Marriott Rep (12/14/2017, 2:00:41 PM): Yes its the location and the baloncy. 

Marriott Rep (12/14/2017, 2:00:45 PM): Balcony* 

Me (12/14/2017, 2:02:46 PM): I would like to change to a non-balcony room. In addition, we have a child with autism. So, in the interest of  your others customers. It's best to try and put us somewhere out of the way. He runs, jumps, yells. There isn't much we can do about it. Previous Marriotts have  put us over offices, empty room, first flooor, and what not. 

Marriott Rep (12/14/2017, 2:03:11 PM): Sure no problem. I can definitely make note of that for your sir. One moment please. 

Me (12/14/2017, 2:05:17 PM): Thank you. 

Marriott Rep (12/14/2017, 2:07:44 PM): Did you need the king or two double beds> 

Me (12/14/2017, 2:07:57 PM): double beds. There is no couch in there? 

Marriott Rep (12/14/2017, 2:08:44 PM): No couch but a rollaway is permitted. 

Me (12/14/2017, 2:09:02 PM): The hotel offers the bed? 

Marriott Rep (12/14/2017, 2:09:06 PM): Yes. 

Me (12/14/2017, 2:09:15 PM): extra charge? 

Marriott Rep (12/14/2017, 2:09:37 PM): No sir. 

Me (12/14/2017, 2:09:47 PM): Ok, I think we're good. 

Me (12/14/2017, 2:10:00 PM): I still get the M club access? 

Marriott Rep (12/14/2017, 2:10:20 PM): Yes sir. 

Me (12/14/2017, 2:10:24 PM): ok, ty 

Marriott Rep (12/14/2017, 2:10:55 PM): Ok your reservation has been modified. Was there anything else I could assist you with today? 

Me (12/14/2017, 2:11:02 PM): no ty. 

Marriott Rep (12/14/2017, 2:11:09 PM): It was a pleasure chatting with you! When you are ready you may select the "save" option at the top of your screen if you wish to have access to your chat transcript. To finish your chat session press the "end chat" button at the upper right-hand corner of the chat window. Once you've ended this session you will be prompted to complete a short, 4 question survey. We value and appreciate your feedback and if you were pleased with your chat agent today! Please take a moment to complete this survey and let us know what we are doing well or what we could do better. Thank you for choosing Marriott and have a wonderful day!